Sr SME Operations – Banking Process (Hyderabad)
Demographic HR Service Verified
Location
Hyderabad
Work mode
Office
Employment
Full time
Experience
5+ yrs
Skills
Credit Card Fraud Dispute into International Voice (Banking)
Salary (annual CTC)
₹9 LPA CTC
Company site
demographic.co.in/
About this role
About the role
- Act as the process subject-matter expert, supporting agents with escalations, floor support and process knowledge.
Requirements
- Total experience: 5 years
- Relevant experience: 3 years as SME
- Skills / domain: Credit Card Fraud Dispute into International Voice (Banking)
- Deep process and product knowledge
- Strong coaching and communication skills
- Ability to handle escalations calmly
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